Privacy Policy
Your data protection and privacy rights matter to us. This comprehensive policy explains how Flashflowsmart handles your personal information with transparency and care.
Last Updated: February 15, 2025
Information We Collect
At Flashflowsmart, we collect information that helps us provide you with better financial management tools and personalized experiences. The data we gather falls into several categories, each serving specific purposes in enhancing your budget control journey.
Personal Information
This includes your name, email address, phone number, and location details when you register for our services or contact our support team.
Financial Data
Budget categories, spending patterns, financial goals, and transaction summaries that you choose to input into our platform for analysis and tracking.
Usage Analytics
How you interact with our platform, including features used, session duration, and preferences to improve our service quality.
How We Use Your Information
Your information serves multiple purposes within our ecosystem. We've designed our data usage practices to benefit you directly while maintaining strict privacy standards that comply with Vietnamese data protection regulations.
Primary Uses
- Providing personalized budget analysis and financial insights tailored to your spending patterns
- Sending important account notifications, security alerts, and service updates via email or SMS
- Improving our platform functionality based on user behavior and feedback patterns
- Offering customer support and technical assistance when you encounter issues
- Conducting security monitoring to protect your account from unauthorized access
- Developing new features and tools that address common financial management challenges
Data Protection Measures
Security isn't just a feature for us – it's fundamental to everything we do. We've implemented multiple layers of protection that exceed Vietnamese cybersecurity standards and international best practices.
Advanced Encryption
All sensitive data transmitted to and from our servers uses AES-256 encryption, the same standard trusted by financial institutions worldwide. Your financial information remains protected both in transit and at rest.
Our security infrastructure includes regular penetration testing, automated threat detection, and compliance monitoring. We maintain secure data centers in Ho Chi Minh City with 24/7 monitoring and backup systems that ensure your information stays protected even during unexpected events.
Your Privacy Rights
Vietnamese data protection law grants you significant control over your personal information. We've made exercising these rights straightforward and accessible through both our platform and direct communication channels.
Access Your Data
Request a complete copy of all personal information we have stored about you, delivered in a readable format within 15 business days.
Correct Information
Update or modify any personal details that are inaccurate or outdated directly through your account settings or by contacting our support team.
Delete Your Account
Request complete removal of your account and associated data, with confirmation provided once the deletion process is complete.
Data Portability
Export your financial data in common formats that work with other budgeting tools, maintaining your freedom to choose services.
Restrict Processing
Limit how we use specific types of your information while maintaining essential account functions and security measures.
Withdraw Consent
Revoke permission for optional data processing activities like marketing communications or analytics participation at any time.
Data Sharing and Third Parties
We believe in transparency about who has access to your information. Flashflowsmart operates with a minimal sharing approach – we only work with carefully vetted partners who meet our strict privacy and security requirements.
When We Share Information
- Cloud service providers who host our infrastructure within Vietnam, bound by comprehensive data processing agreements
- Payment processors for subscription billing, who handle only necessary transaction details under strict privacy controls
- Analytics services that receive anonymized usage data to help us improve platform performance and user experience
- Legal authorities when required by Vietnamese law or court orders, with advance notice to you when legally permissible
- Customer support tools that help our team assist you more effectively while maintaining data confidentiality
We never sell your personal information to marketing companies, data brokers, or advertising networks. Your financial details remain confidential and are used solely for the services you've requested from us.
Data Retention and Storage
Understanding how long we keep your information helps you make informed decisions about using our services. We've established clear retention periods that balance legal requirements with your privacy expectations.
Active Account Data
Maintained for the duration of your account plus 90 days to handle any transition needs or account recovery requests.
Financial Records
Kept for seven years from account closure to comply with Vietnamese financial record keeping requirements and tax regulations.
Marketing Communications
Stored until you unsubscribe or request deletion, with automatic cleanup of inactive email addresses every 18 months.
All data storage occurs within Vietnam using certified data centers that meet international security standards. We maintain regular backups for service continuity while ensuring backup data receives the same privacy protection as active information.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and provide essential functionality. We've categorized these tools to help you understand their purposes and make informed choices about your preferences.
Cookie Categories
- Essential cookies that enable core platform features like login sessions, security functions, and account access
- Performance cookies that help us understand how users navigate our platform and identify areas for improvement
- Preference cookies that remember your settings, language choices, and customization options
- Analytics cookies that provide insights into user behavior patterns while maintaining individual anonymity
You can manage cookie preferences through your browser settings or our cookie preference center, which appears when you first visit our website. Disabling certain cookies may limit some platform functionality, but essential features will continue working normally.
International Data Transfers
While we primarily store and process data within Vietnam, some limited transfers may occur to ensure service reliability and security. These transfers are conducted under strict contractual protections that maintain your privacy rights.
Transfer Safeguards
Any international data movement uses standard contractual clauses approved by Vietnamese authorities, ensuring your information receives equivalent protection regardless of location.
Changes to This Policy
Privacy regulations and our services evolve over time, which means this policy may require updates. We commit to transparent communication about any changes that affect how we handle your personal information.
Material changes to this privacy policy will be announced through email notifications to all active users at least 30 days before implementation. You'll also see prominent notices on our platform highlighting key changes and how they might affect your account.
Minor updates, such as clarifications or contact information changes, will be posted directly to this page with updated revision dates. We encourage reviewing this policy periodically to stay informed about your privacy rights and our data practices.
Privacy Questions and Support
Our privacy team is available to address your questions, concerns, or requests related to your personal information. We typically respond to privacy inquiries within 48 hours during business days.
Email: info@flashflowsmart.com
Phone: +84 961 579 078
Address: 29 Đ. Phạm Văn Thuận, KP 1, Thành phố Biên
Hòa, Đồng Nai, Vietnam
For urgent privacy concerns or potential security issues, please call our support line directly during business hours (9:00 AM - 6:00 PM, Monday through Friday, Vietnam time).